Welcome to Wow Taj! By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding.
1. General Terms
These Terms and Conditions govern your use of the website, services, and products offered by Wow Taj. By accessing or using the website, you acknowledge that you have read, understood, and agreed to be bound by these terms, as well as any applicable laws and regulations. If you do not agree with these terms, please refrain from using the website.
2. Services Provided
Wow Taj offers customized tour packages across India, including but not limited to hotel stays, sightseeing tours, transportation, and other travel-related services. All services and packages are subject to availability and may vary depending on the destination, dates, and other factors.
3. Booking and Payment
To book a tour package, you must complete the booking process through our website or via our customer service team. A booking is confirmed only when we receive full payment or a deposit, depending on the package and terms. Payments can be made through credit/debit cards, online payment gateways, or bank transfers.
Once the payment is made, you will receive a confirmation email with the details of your booking. Please verify that all information provided is accurate. In case of any errors or issues, please contact us immediately.
4. Cancellations and Refunds
In the event of a cancellation, the following policies apply:
Cancellation by Customer: Cancellations made 30 days or more before the start of the tour will receive a full refund minus any applicable processing fees. Cancellations made less than 30 days before the tour may incur cancellation charges, which will vary based on the specific package.
Cancellation by Wow Taj : If we need to cancel a tour due to unforeseen circumstances (e.g., natural disasters, government restrictions, etc.), you will be offered a full refund or the option to reschedule the tour at no additional charge.
Refunds, if applicable, will be processed within 14 business days, and the mode of refund will depend on the original payment method.
5. Travel Insurance
We strongly recommend purchasing travel insurance to cover any unforeseen events, such as medical emergencies, trip cancellations, or lost luggage. Travel insurance is not included in our tour packages but can be arranged upon request.
6. Changes to Itinerary
While we strive to maintain the original itinerary, Wow Taj reserves the right to modify or cancel parts of the itinerary due to unforeseen circumstances, including but not limited to weather conditions, transportation issues, or local restrictions. Any changes will be communicated to you promptly, and alternatives will be provided whenever possible.
7. Responsibilities of the Customer
By booking a tour with Wow Taj, you agree to:
Ensure all travel documents, such as passports, visas, and identification, are valid and in order.
Abide by local laws and customs during your travels.
Ensure that you and your group arrive on time for scheduled activities and tours.
Treat other travelers, staff, and local communities with respect.
8. Liability
Wow Taj strives to provide the best travel experiences but is not responsible for any personal injury, loss, damage, or theft of property during your tour. We are also not liable for any cancellations, delays, or disruptions caused by third parties, including but not limited to transportation providers, hotels, or local authorities.
9. Website Use
By using our website, you agree not to:
Use the site for any illegal or unauthorized purposes.
Distribute any malware, viruses, or harmful code.
Copy, modify, or reproduce any content without permission.
10. Privacy and Data Protection
We take your privacy seriously. By using our services, you consent to the collection and processing of personal data as described in our Privacy Policy. We will never share your personal information with third parties without your consent unless required by law.
11. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of the courts located in [Your Location].
12. Amendments
Wow Taj reserves the right to modify or update these Terms and Conditions at any time without prior notice. The updated version will be effective as soon as it is posted on our website.
By booking a tour or using our website, you acknowledge that you have read and accepted these Terms and Conditions. If you have any questions or concerns, please feel free to contact us at [Your Contact Information].